--- title: "Contact Us" description: "Phone: 1-800-777-0258 USA & Canada, 1-541-687-0487 Int'l | Email: info@bikefriday.com | Address: 3364 W. 11th Ave. Eugene, OR 97402 | Mon-Fri 8-5" url: "https://bikefriday.com/contact/" date_modified: "2026-10-16T12:32:40-07:00" --- ### Talk with an Expert At Bike Friday we have always put the customer first. We are a people-first business and we want the whole experience — from the first conversation to the ten thousandth mile — to be so good you want to tell your friends about it. Every person on our team is a passionate cyclist. When you call or write you are talking to someone who genuinely loves bikes and knows ours inside and out. Whatever you need, we are here for that conversation. ##### For Sales Inquiries **[(541) 687-0487](tel:%28541%29%20687-0487) **or email [Sales@bikefriday.com](mailto:Sales@bikefriday.com) For bike sales you can speak with our friendly consultants (they both have 25+ years of expertise at Bike Friday) [**PeterB@bikefriday.com**](mailto:peterb@bikefriday.com) (Direct Phone Mon-Fri 8-5pm PST 541-234-5127) **[WalterL@bikefriday.com ](mailto:walterl@bikefriday.com)** **(Direct Phone Mon-Fri 9:30 – 5:30**pm PST 541-234-5126) ##### For Service Inquiries **[Service Support Request Form ](https://bikefriday.com/service-support-request-form/)**or email [**Service@bikefriday.com**](mailto:service@bikefriday.com?subject=I%20have%20a%20service%20question&body=My%20name%20is%3A%0A%0AMy%20question%20is%3A%0A%0A%0A%0A%0A) *You can also call our [main number](tel:%28541%29%20687-048) and we will get your message to a service expert within 2 business days. Leave us your phone number and preferred times of day if you wish a call back. *[*View our guide to service*](https://bikefriday.com/guide-to-service) ##### For all other Inquiries: **[(541) 687-048](tel:%28541%29%20687-048) **or **[info@bikefriday.com](mailto:info@bikefriday.com)** *We aim to reply in one business day, thank you for your patience.* **Business Hours: 9 am – 5:00 pm (Mon-Fri)** ### Contact Form We’d love to hear from you. If you have a question, comments, feedback or want more information or need some Bike Friday help, we’re here. Just fill out the form below and we will get back to you as soon as we can. First Name (required) Last Name (required) Your Email (required) Confirm Email (required) \[confirm\_email\* confirm\_email-40 placeholder “Confirm Email Address”\] Your Phone Number (required) Country (required) How can we help you? Subject (required): —Please choose an option—bike salesparts sales : Please enter your current shipping address belowcustomer servicemarketingstoriesfeedbackother Message (required): Add me to your mailing list (choose one) Yes, please add me!No ThanksI'm already on the list and would like to continue getting emails Δ ### **Setting Appointment for Factory Visit & Test Rides** For visiting the factory please make an appointment at least 2 business days ahead of time to insure we have the right expert available to help you with service on your Bike Friday, test-riding a new bike or doing a factory tour.   (to set-up an appointment please Book/email/call 1 day ahead, if possible Mon-Friday 9-5:00 pm) [**Book A Factory Tour**](https://bikefriday.com/book-a-factory-tour-test-ride/) #####   ##### Telephone 1-800-777-0258 USA & Canada 1-541-687-0487 International ##### Email info@bikefriday.com ##### Address 3364 W. 11th Avenue Eugene, OR 97402 The U.S.A ##### **Socials** Facebook: [@bikefriday](https://www.facebook.com/bikefriday/) Instagram: [@bikefriday](https://www.instagram.com/bikefriday/) Reddit: [r/BikeFriday](https://www.reddit.com/r/BikeFriday/)