Bike Friday is a small manufacturer of high-end folding and travel bicycles. We design and build from raw tubing to finished bike here at the factory. We ship our bikes to customers and dealers all over the world. Bike Friday is mission driven as we want to make a positive impact on the world. Our belief is that work should be rewarding in more ways that just a paycheck and that business should be more that just economics. We are about people, solutions and enjoying what we do,

We currently have openings for two people to join our great team. The two people will cover a mixture of the tasks below.

Some of the tasks that need to be covered:

• Customer Service Email as well as some phone and in person service
• Parts order fulfillment
• Shipping and Receiving
• Bicycle Mechanics (overhauls, re-paints, wheel building)
• Electric assist installations

The skills and experience needed:

• Strong mechanical aptitude, at least some experience working on your bikes
• Strong communications skills written and spoken (previous customer service email experience a plus)
• Customer service experience in high quality product (sporting goods product is preferred) Customer centered focus. However service skills from high quality restaurants or retail also can qualify.
• This job requires strong attention to detail, and excellent follow through
• Personally motivated to organize and achieve what is needing to be done
• Personal experience loving what a well fitting bike can do for your life
• Experienced in and appreciate teamwork and collaboration for shared goals
• Experience with continuous improvement or Kaizen is a plus but not required

Compensation for each particular position is a starting wage of $16/hr minimum with wide range possible and negotiable based on skills, experience and background.

Our ideal candidate would enjoy cycling, enjoy people, and enjoy sales. We handle most of our sales on the phone, email, and our website, so experience in all these areas is required. You need to be motivated, comfortable with computers and databases, and keep great notes. We like people who have a sense of humor, a customer service attitude, ambition, and a desire to support the whole team with their efforts. Owning a Bike Friday already is a plus, as is being familiar with the Guerilla Selling philosophy, or willing to learn and use it.

At Bike Friday, we don’t talk people into buying something they don’t want or need; we create customers for life by helping people get a bike they really want.

Your day-to-day:

• calls prospects who are interested in our bikes
• helps customers order bikes online
• assists our expert bike salespeople with special projects
• passes promising prospects to experts
• takes and fulfills parts and bike orders

Compensation: $16 plus commission when you pass a good lead over to a salesperson and it results in a sale. As you gain expertise with Bike Friday bikes, you have the potential to move into an expert sales position and earn a commission on every bike you sell.

To apply, send us your resume and include a cover letter explaining your attraction to the position, and describing an example of your recent success in sales.

How’d you like to build bicycles for a living? What we want from you is that magical combination of a high mechanical aptitude, friendly demeanor, drive, ambition and most importantly, personal responsibility. Other personal qualities you will need are the flexibility to adapt to a changing environment and a healthy sense of humor. Bike mechanic experience, welding or brazing skills a plus.

What we offer is a challenging environment with supportive co-workers who will be interested in your success. Benefits include covered bike parking, shower facilities, discount on bike parts, paid holidays, shop privileges and family friendly. And, you get to build yourself a personal bike on the company’s dime. Wage is dependent on skills and experience. Wage range from $16-30/hr.

Is this you? Contact us at info@bikefriday.com with a description of why you think you would be a good fit at Bike Friday. Bike Friday loves diversity and encourages all interested, qualifying parties to inquire. We look forward to meeting you.